DreamCosBeauty Refund Policy
Thank you for shopping with DreamCosBeauty. We strive to provide high-quality products and a satisfying shopping experience. In the event that you need to return a product and request a refund, please review our refund policy outlined below.
1. Return Eligibility: – Products must be in their original condition: To be eligible for a refund, the product must be unused, unopened, and in its original packaging. It should be in the same condition as when you received it. – Timeframe for returns: You have 5 days from the date of delivery to initiate a return request. After this period, we may not be able to process your return.
2. Non-Returnable Items: – Some products may be non-returnable for hygienic or safety reasons. These can include items such as opened cosmetics, skincare products, personal care items, or products with an expired shelf life. Please check the product description or contact our customer support for more information.
2. Non-Returnable Items: – Some products may be non-returnable for hygienic or safety reasons. These can include items such as opened cosmetics, skincare products, personal care items, or products with an expired shelf life. Please check the product description or contact our customer support for more information.
4. Return Shipping: – Shipping Costs: If the return is due to our error or a defective product, we will cover the return shipping costs. However, if the return is due to a change of mind or a non-defective product, you will be responsible for the return shipping expenses. – Shipping Method: Please follow the instructions provided by our customer support team regarding the shipping method and carrier for the return.
5. Refund Options: – Refund Processing: Once we receive the returned product and verify its condition, we will process your refund. This may take 7 business days after the product is received. – Refund Method: Refunds will be issued in the original form of payment used during the purchase. Please note that it may take additional time for the refund to reflect on your bank or credit card statement.
6. Exchanges: – At this time, we do not offer direct exchanges for returned products. If you wish to exchange a product, we recommend returning the original item for a refund and placing a new order for the desired item.
Please note that this refund policy applies to purchases made directly through our e-commerce platform. If you purchased our products through a third-party retailer, please refer to their specific refund policy.
For any further questions or assistance regarding our refund policy, please contact our customer support team. We are here to help you.